1. What is Seller Verification?
We physically visit the seller’s shop or business location to verify whether the seller has a real, accessible physical presence at the claimed location. We provide verification details and photos based on what we observe during the visit.

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2. Can you verify a home-based or online-only seller?
Yes, where applicable. We can visit the seller’s claimed business or residential location and report what we are able to verify there.

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3. Can you verify sellers outside Kanchipuram?

Current;y we have agents only in Kanchipuram, we are working on expanding our team to other cities in India. Soon we will have verification service all over major Indian cities.

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4. Will you provide photos of the seller/shop?
Yes. Applicable verification services include photos from the physical verification visit so you can see the location and relevant details for yourself.

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5. Can I request Seller Verification before making a purchase?
Yes. Seller Verification can be requested independently before you decide whether to purchase from an online seller.

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6. What happens if the seller or shop cannot be found at the given address?
We will attempt to verify the provided location and report what we find. If the seller or business cannot be located or verified at the provided address, this will be clearly mentioned in the verification report.

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7. How long does Seller Verification take?
The time depends on the seller’s location, availability and the service selected. We will provide an estimated timeframe when you place your request.

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8. What happens if the seller cannot be found at the provided address? Will I receive a refund for the Seller Verification service?

If the seller cannot be found at the provided address despite our reasonable efforts to verify the location, we will provide you with a report of our findings. Since the verification involves a physical visit and travel expenses, the Seller Verification fee is generally non-refundable once the verification visit has been initiated.

If the visit cannot be completed due to circumstances beyond our control before any verification attempt is made, we may offer a refund or reschedule the verification at our discretion.

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Product Verification & Pickup

9. Can you check a product before I buy it?
This depends on the seller’s cooperation and the type of inspection requested. We can check visible aspects of the product and document our observations.

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10. Can you inspect a saree for damage?
Yes. We can inspect a saree for visible defects or damage and provide photographs/details of anything we observe.

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11. Do you verify whether a saree is genuinely pure silk or has genuine zari?
No. Our standard inspection does not certify silk, zari, precious metals, or other material authenticity. We can document visible condition and other aspects that can reasonably be checked during the visit.

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12. What if I have already purchased the product?
We can inspect the product before collecting it from the seller, depending on the service arrangement. Any visible damage or issue we observe can be documented before pickup.

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13. Can you pick up multiple products from the same seller?
Yes, we can pickup multiple products from same seller.

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Shipping

14. Can you ship the product after verification and pickup?
Yes. Domestic and international delivery can be arranged to supported destinations as a separate service.

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15. What happens if the seller refuses to allow inspection or pickup?
The service depends on the seller cooperating with the visit, inspection and/or pickup. If the seller does not cooperate, we will report the situation to the customer and the applicable service terms will apply.